Refund & Cancellation Policy
1. Overview
This Refund & Cancellation Policy explains the general refund and cancellation terms applicable to services purchased from Sumaq Partners LLC, doing business as Sumaq Partners AI (“Sumaq Partners AI,” “Sumaq,” “we,” “us,” or “our”).
Specific services may also be governed by a proposal, service agreement, order, or other written agreement. If an applicable written agreement contains different refund or cancellation terms, the terms of that agreement will control.
2. Setup Fees
Sumaq Partners AI services may require a one-time setup fee. Unless otherwise specified in the applicable proposal or agreement, the setup fee may be divided into two payments.
First Setup Payment
The first setup payment authorizes Sumaq Partners AI to begin the implementation process.
If a client requests cancellation before implementation has begun, the client may be eligible for a refund of the first setup payment, less any non-refundable third-party costs or expenses already incurred specifically for the client's project.
Once implementation has begun, the first setup payment is non-refundable because Sumaq has begun performing client-specific work and allocating resources to the project.
For purposes of this policy, implementation begins when Sumaq Partners AI starts client-specific configuration, development, integration, provisioning, automation setup, or other project-specific technical work for the services purchased.
Signing an agreement, making the first setup payment, submitting onboarding information, or completing administrative onboarding alone does not constitute the start of implementation.
Second Setup Payment
The second setup payment is due according to the payment schedule established in the applicable proposal or agreement and before the completed system goes live.
Once the second setup payment has been made and the system has gone live, the setup fee is fully non-refundable.
3. Monthly Subscription Payments
Recurring services are billed according to the billing cycle established for the applicable service.
Clients may cancel a monthly subscription at any time before the next billing date to prevent the next recurring charge.
Monthly subscription payments that have already been processed are non-refundable and are not prorated for partial billing periods.
When a monthly subscription is canceled, the client may continue receiving the applicable service through the end of the current paid billing period, unless otherwise provided in the applicable service agreement or required by law.
No additional monthly subscription charge will be made after the cancellation becomes effective, unless there are other outstanding amounts owed under an applicable agreement.
4. Third-Party Costs and Usage Charges
Certain services may involve third-party platforms, advertising costs, communication usage, software, integrations, or other expenses that are separate from Sumaq Partners AI's fees.
Third-party costs that have already been incurred or are non-refundable to Sumaq are generally non-refundable to the client.
Where applicable, clients are responsible for third-party charges as described in their proposal, agreement, or applicable third-party provider terms.
5. Billing Errors
If you believe you were charged incorrectly, charged more than once, or experienced another billing error, please contact Sumaq Partners AI as soon as reasonably possible.
We will review legitimate billing issues and, when an error is confirmed, make the appropriate correction or refund.
6. How to Cancel
To request cancellation of a service or monthly subscription, contact Sumaq Partners AI at:
Your cancellation request should include sufficient information for us to identify your account and the service you wish to cancel.
Cancellation of a recurring service must be requested before the next billing date to avoid the next scheduled recurring charge.
7. Refund Requests
Any refund request that may qualify under this policy should be submitted to:
Eligibility will be determined based on this Refund & Cancellation Policy, the status of the client's implementation or services, any costs already incurred, and the terms of any applicable proposal or written agreement.
Approved refunds will be returned through an appropriate payment method. Processing times may vary depending on the payment provider or financial institution.
8. Changes to This Policy
Sumaq Partners AI may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Changes will apply when posted to our website unless otherwise stated or required by law. Changes to this public policy will not retroactively alter refund or cancellation rights established in an existing signed client agreement.
9. Contact Us
If you have questions about this Refund & Cancellation Policy, please contact:
Sumaq Partners LLC
Sumaq Partners AI
Email: connect@sumaqpartnersai.com
Website: www.sumaqpartnersai.com